FAQ

GENERAL INFORMATION

What is Snob Box?

SNOB BOX is India's first personal styling service for women.
Simply fill out the Snob Box Style Profile and your personal stylists will handpick a selection of five clothing items and accessories unique to your taste, budget and lifestyle. You can keep what you like and we will take back the rest. We are here to deliver an effortless shopping experience, so you can focus on being the best version of you.

How does it work?

1. Fill out your Style Profile

Begin by filling out the Style Profile. This helps us understand your size, style, shape, budget and lifestyle. Completing your profile should only take about 10 minutes.

2. Schedule and pick a date you would like to receive your SNOB BOX.

Once you complete your style profile, weâll connect you to your personal stylist who will find the best clothes for your size, style, and preferences. Youâll receive a selection of 5 clothing items and accessories handpicked by your personal stylists within 10-15 days of the order placed.

3. Try everything on in the comfort of your home

We encourage you to try on everything our personal stylists have picked for you because you just never know what will look great on!

4. Buy what you like and we will take back the rest !

Take 2 days to decide what you would like to keep and what youâd like to send back. Log in to your account to decide for those items you want to keep or return it. Youâre only charged for the items you keep.

5. Tell us what you think! Give us your feedback.

Don't forget to give us specific feedback on each of the items you receive. Our personal stylists are able to send you better selections when we know what did and didnât work for you, and why.

6. Will I know what I am receiving in the SNOB BOX?

No! Itâs a complete surprise for all our customers. However, your personal stylist will call you before curating the pieces for you.
You can leave a note for your stylist whenever you schedule a shipment.

7. What types of pieces you might send me?

Because our clients tastes are varied we carry a wide range of items.
We currently offer Clothing, Jewellery and Accessories.
Most notable categories include; Pants, Skirts, Shorts, Dresses, Sweaters, Shirts, Outerwear, Scarves, Jewellery and Bags.
Weâre growing and evolving quickly and you can expect to see us add more and more new categories and brands.

8. Do you style for men?

Currently, our personal styling service is only for women.

9. Who can avail the Service?

Currently, we are able to serve clients from Mumbai, Navi Mumbai, Thane, Pune and Delhi only. However, you can join the waitlist and be the first one to know when we start shipping to other cities.

10. What brands can I expect?

We work with all the leading and upcoming brands. Part of the fun is that we will introduce you to new brands that bring diversity and freshness to your wardrobe.

11. What sizes can you style?

We are currently able to style women who wear sizes 0/XSâ14/XL, which reflects the size offering currently available to us. We are actively working with our brands to increase the range of sizes so that we can deliver great selections to more women.

12. Is SNOB BOX a subscription service?

No. Currently, we send shipments only when you request them. If youâd like to schedule a shipment to be delivered at a specific interval (e.g. monthly / quarterly), just ask your stylist. However, we will soon allow you to schedule your SNOB BOX on subscription.

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STYLE PROFILE

1. How do I find my size?

Please use the size guide we have provided to provide us with your size. Because we constantly validate sizing to ensure consistency among the many brands we carry, we may choose to ship you a different size than what you have included in your Style Profile. Donât worry about the size on the tag, we are just making sure we are sending you the items that will fit you best!

2. Can I request specific pieces?

You can leave a note for your stylist whenever you schedule a shipment. Once your shipment is scheduled, you can view, edit, or add to the note directly on your account homepage.
We recommend giving your personal stylist an idea of what types of pieces you are looking for rather than exact pieces so that she can choose new items you will love. If you request a specific item weâll do our best to find it for you, but sometimes these requests are out of stock or not available.

3. Can I update my style profile?

Yes. Kindly login to your account, go to your Style Profile and make the necessary changes.

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SCHEDULING

1. If I schedule a shipment on a particular date, does it arrive that day?

Because there are many factors in styling and shipping your order, we cannot guarantee a specific day that your shipment will arrive. However, we always try to make sure that your order arrives within a few days of the date you've scheduled, therefore it may arrive a few days earlier or later than your scheduled date.

2. How to check on your shipment?

Your homepage will let you know the date of your shipment and its status. Weâll send you an email with the tracking information when it ships.

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RESCHEDULE OR CANCEL A SHIPMENT

1. Can I reschedule my shipment?

You can reschedule a shipment from your homepage up until about 10 days before your shipment arrives. When rescheduling your shipment, the dates shown on the calendar represent the earliest available dates that we anticipate having inventory that matches your individual style and size preferences. If your shipment is less than 10 days away, you can contact us to check whether the shipment can be rescheduled.

2. Can I cancel my shipment?

You can cancel a shipment until approximately 10 days prior to the day that your shipment is scheduled to arrive. Within 10 days of your arrival date, you will need to contact us to determine whether or not the shipment can still be canceled. Once a shipment is being processed in our warehouse, we are unable to cancel it.

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SHIPPING AND RETURNS

1. When will I receive the BOX?

Our endeavour is to deliver within 10-15 days from the date of ordering your BOX. We are continuously increasing our capacity and team to give you the quick delivery service.

2. Do you guarantee the arrival date?

We strive to have your shipment arrive as close to the date youâve selected as possible. However, due to the various factors in building and shipping an order we canât guarantee an exact arrival date. If your shipment doesnât arrive within a few days of your requested date, please contact us to let us know.

3. Can I exchange for another size in the same product?

Due to the nature of the service, we do not offer exchange.

4. What do I do if my order is received in a damaged condition ?

If you notice that your parcel is damaged or tampered, please notify us.

5. How does return work?

Take 2 days to try on everything at the comfort of your home. Log in to your account to decide for those items you want to keep or return, weâll arrange a return within a day. There is a small convenience charge of Rs 199 to be deducted if you return anything. Free return was valid for all orders uptil 10th January 2016.

NOTE:

Customers can return pieces that they have received as long as they have:

Customer invoice, all its original packaging and accessories, authenticity labels and all other items originally included with the pieces delivered and in unused / original condition within 2 Days. No returns will be accepted if the pieces are used, stained, washed, torn or worn out.

6. How long do I have to send back the items I donât want to keep?

Returns are due two days after you receive the package (for example, if your shipment arrives on Monday, we ask that you checkout online by Tuesday, so we can arrange a pick up the next day.)
If you do not check out online within two days of receipt, we will assume you are keeping all the items and charge you for the entire shipment. We can't accept additional returns after your initial return is arranged.

7. Does my shipment have a tracking number?

You will receive an email with a tracking number once your package has shipped. Within 24 hours of receiving this notification, you should be able to track your package.

8. Which carriers does SNOB BOX use?

We use FedEx to ship packages to you.

9. My tracking says delivered, but I havenât received my shipment â what do I do?

While we trust and value our carriers, sometimes they have delivery issues. We recommend checking with your neighbours to see if it was accidentally delivered somewhere nearby. You can also contact the carrier directly to verify that they no longer have the package. The phone number for FedEx is 1-800-4194343. If your shipment is unable to be located, please contact us at hello@snobbox.com for assistance..

10. Can you expedite a shipment?

Currently shipping is determined by the date you request your shipment to arrive. If you would like an earlier shipment you can reschedule your request date from your homepage. You can reschedule a shipment until about ten days before your order is scheduled to arrive.

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PRICING

1. Is there any membership fee or styling fee?

No, currently itâs FREE! There is No commitment. No styling fee*. or No monthly fees. Try-on awesome pieces just like you're shopping!
However this is our promotional offer, try your hands on the exclusive service now.

2. How much does each piece cost?

We carry a wide variety of price points for clothing and accessories.
On an average each piece is priced between INR 1000-1500.
Jewellery starts from Rs. INR 299 and goes upto INR 3000 per piece and more.
Clothing starts from INR 499 and goes upto INR 5000 per piece and more.
Base price Snob Box starts from INR 3000 and goes upto INR 15000 and more.
When you fill out the Style Profile, you can tell us how much you are comfortable paying. We will do our best to pick items that reflect those preferences.
If you choose to keep all 5 pieces, you get a 20% cash back; which we will automatically apply on your next box.

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PAYMENTS

1. Do I have to pay for the full box before I receive the box?

Yes, we would require you to pay for the full box on delivery initially. Weâll notify you via Email/Sms the âTotal Amount Dueâ once itâs shipped.
If in case you decide to return anything, weâll refund you the amount within 5 days after we receive the return.
Your payments are safe with us, and all our customers are covered under âNo questions asked 100% refund Guaranteeâ
While you are scheduling your box, you can choose the mode of payment you would like to pay:

A) Cash on Delivery or
B) Pay Online (via Credit / Debit/ Net Banking/ Wallet services and more)

2.1 If you Prefer to Pay - via Cash On Delivery

A) Schedule your shipment and select âCash on Deliveryâ
B) Once your stylist ships your SNOB BOX, weâll send you the tracking details.
C) You'll also get an sms with the âTotal amount Dueâ you have to keep ready to pay the courier partner on delivery.
D) The link to your online checkout will appear on your account homepage once your shipment is delivered.
E) Take 2 days to decide what you want to keep and what youâd like to return.
F) Refunds for COD - You are eligible to receive full refund for the pieces you don't keep. We'll give you credits or arrange a refund the amount via bank transfer within 5-7 days after you checkout online.

2.2 If you Prefer to Pay - via Online payments

A) Schedule your shipment and Select âPay onlineâ
B) Once your stylist is ready to ship the box, you'll get an email with the link to pay only the âTotal Amount Dueâ
C) You'll be required to pay the âTotal Amount Dueâ within 48hrs to receive the box. Once we receive the payments, weâll ship and send with the tracking details.
D) The link to your online checkout will appear on your account homepage once your shipment is delivered.
E) Take 2 days to decide what you want to keep and what youâd like to return.
F) Refunds for Online payments - You are eligible to receive a full refund for the pieces you don't keep. We'll refund the amount via bank transfer within 5-7 days after you checkout online.

3. What mode of payment do you accept online?

You can pay online via:
1. Debit cards
2. Credit cards
3. Net-banking
4. Cash Card - ICash card, ITZ Cash Card, Oxi Cash, Pay cash card
5. Mobile payments - Pay mate
6. Wallet - Pay TM, Mobikwik

4. How does cash back work?

We have the largest and the most exciting cash back program. If you fall in love and keep all 5 pieces, we give you flat 20% cash back on the âTotal Amountâ.
i.e If total amount of 5 pieces comes to INR 5000
Youâll receive INR 1000 as cash back. Weâll automatically redeem the cash back for your next SNOB BOX.
If you decide to keep all the pieces from the 2nd box too, youâll get the cash back for your 3rd box so on so forth.
Yes, Discounts every-time. <3 <3 <3
NOTE: Valid for orders placed before 10th December 2015.

5. How do I get refunds?

You can either choose to receive credits or we will arrange a refund via bank transfer within 5-7 days.
Refunds are initiated within 2 days of Product Inspection.
The mode of refund may depend on the mode of payment used at the time of placing the order. Refer the table below for detailed understanding. There is a small convenience charge of Rs 199 to be deducted if you return anything. Free return was valid for all orders uptil 10th January 2016.

Payment Mode Refund Mode Time needed for refund
Cash on delivery (COD) Cash Back or Bank transfer Bank transfer : 5-7 business days
Cash Back: 1 business day
Credit Card/ Debit Card/ Net banking Cash Back or Refund back to Credit Card/ Bank Account - Payment Gateway Mode Payment Gateway: 5-7 business Days
Cash Back: 1 business day
Cash Back Cash Back Cash Back: 1 business day
Cash Card - ICash card, ITZ Cash Card - Oxi Cash, Pay cash card Mobile payments - Pay mate Wallet - Pay TM, Mobikwik Cash Back / Bank Transfer Bank transfer : 5-7 business days
Cash Back: 1 business day

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Note: The time taken for refund to reflect in your bank account may also depend on your bank.

More Questions/Queries?

Mail us at hello@snobbox.com

THANK YOU!